Returns, Refunds, & Exchanges

Refunds

Our return policy is valid for 30 days after product delivery.

To be eligible for a refund, your item must be unused and in the same condition that you received it. We only refund defective or damaged products. If this is the case, please submit a picture of any defective or damaged products to info@soiltekorganics.com.
Once your picture is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

To complete your refund, a receipt or proof of purchase is required.

Late or missing refunds (if applicable)

If you haven’t received your refund, contact your credit card company as it may take some time before your refund is officially posted to your account.

If you’ve already done this and you still have not received your refund, please contact us at info@soiltekorganics.com.

Exchanges (if applicable)

If you have received a defective or damaged product and you would like to exchange it for the same item, email us at info@soiltekorganics.com.